Support and safety

If something has gone wrong, or somebody is behaving badly, this page tells you what to do about it and who reads it.

Contact us

Email support@cornerlotgame.com. A person reads it. Tell us your username and roughly when the problem happened and we can usually find it from that.

Reporting a message

Every message you receive has a Report button, in the game and on the website. Reporting a message sends us its text, tells us who sent it, and stops that player contacting you again. You do not have to explain yourself for us to act, and the person you report is never told who reported them.

Blocking somebody

Blocking is immediate and it works both ways: a blocked player cannot message you, and you cannot message them. You can see and undo your blocks under Account → Blocked players.

What we do about reports

Reports go into a queue that we read. Depending on what we find, we do nothing, send the sender a warning, or suspend their account — which signs them out everywhere immediately. We do not tell you which of those we chose, because that becomes a way of confirming who reported whom.

What is not allowed

• Slurs, harassment, threats, or sexual content involving minors. These end accounts.
• Sharing links, email addresses or phone numbers through in-game mail. The mail system strips these automatically — it is for talking to other players, not for moving people somewhere we cannot see.
• Impersonating another player or the team.

Deleting your account

You can delete your account yourself, at any time, from Account → Delete your account in the game or on the website. It removes your city, your mail, your listings and your leaderboard entries immediately. There is no grace period and we cannot bring it back afterwards.

Your data

See the privacy policy for what we store and why.